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As an expanding company, InterStructure Inc. needed fast and reliable solutions to cover the expansion of a client’s multiple call centers. Companies rely on this Dallas-based technology consulting firm to improve and repair network infrastructure. But when InterStructure looked for a reliable solution for the client’s enterprise fax and e-document delivery needs, they encountered some bumps in the road.
Russell Swinney, Senior Consultant at InterStructure Inc., first turned to a major provider for these services. However, getting answers did not come easy. Getting basic information on licensing, equipment installation and support services proved to be a frustrating experience.
"We were under time constraints. Our urgent phone calls went unanswered for one week," says Mr. Swinney.
When he finally made contact, he spent more time on hold than actually
getting the answers he needed. "At one point they put me off and on hold for
68 minutes. The actual talk time was 10 minutes and my question wasn’t
answered."
Anxious to find a more reliable source, Mr. Swinney searched the internet and
found Sachs & Associates. With a phone call, Sachs & Associates got the
ball rolling quickly on a RightFax solution that was in perfect sync with
our company’s needs. "We needed solutions and they had to be right," says Mr. Swinney. Sachs & Associates facilitated remote installation of software and was prepared to send a technical support expert to manage the job at any location in the U.S. "Sachs & Associates delivered solutions on time, provided professional technical support and did it right the first time," says Mr. Swinney. "We would definitely use their services again."
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Russell Swinney
Senior Consultant
InterStructure, Inc.
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InterStructure, Inc.
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InterStructure helps their clientele build and maintain a superior systems infrastructure. Visit their
web site here.
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©2007 Sachs & Associates. All rights reserved. | 800.929.8544 |
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